What's the status of my order?

You will receive an email when your order is placed and again when it has shipped. You can always reach out to us at hello@bowmaven.com with any questions.

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What if I need to change my order?

Please email us at hello@bowmaven.com as soon as possible if you would like to change or cancel your order and we'll do our best to process your request. Please note that Bow Maven can not accommodate any changes to the items or the delivery address once a shipping label has been created.

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Where you do you ship?

We currently ship to the United States. Please allow for extended shipping time frames due to delays caused by COVID-19.

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How much does shipping cost?

Standard domestic shipping is $6.95. Alaska, Hawaii, and US territories are $9.95. We provide free shipping for orders over $40. All shipping fees are nonrefundable if the item has shipped and shipping fees are subject to change based on carrier rates.

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What if my item is lost or stolen?

If your item has been marked as 'delivered' but has not arrived, please allow a few additional business days for it to show up. Packages are frequently scanned as 'delivered' when in fact they are still en route.

Please note that Bow Maven is unable to replace lost or stolen items. Be sure to use the correct mailing address and track your shipment to reduce the risk of errors. We will file a claim on your behalf in the case that there are issues with your delivery, but we recommend that you also reach out directly to the courier to file a claim for your package in the event that it is lost.
 

What payment methods do you accept?

We accept all major credit cards.

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What's your return policy?

We handle returns and replacements on a case-by-case basis and ultimately want to make our customers happy! If you need help with a recent purchase, please email us at hello@bowmaven.com.

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What if I’m interested in placing a large order?

Great idea. To purchase hair bow making kits for a special project or occasion, contact us at hello@bowmaven.com

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I'm a retailer, can I buy Bow Maven kits at wholesale?

Wholesale orders will be considered for select brick-and-mortar retailers. If you are interested in carrying Bow Maven in your retail store, please introduce yourself by email and include the name of your store and a link to your website to hello@bowmaven.com

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I'm interested in featuring Bow Maven or interviewing your founder.

How nice, thanks and contact us at hello@bowmaven.com